Customer Reviews for Product '6-7mm AAA Quality Freshwater Cultured Pearl Necklace in Lavender'

Jan 18, 2024

“I will be as logical as I can for this review. There is much room for improvement with this company.
The good:
1) Ordering process was quick and easy.
2) The box and pouch are decent quality and are attractive.
3) The item was packed safely.
4) The pearls are the correct rating for quality (AAA) (Not with regards to the shape though). I have taken the CPAA course.
5) The pearls are pretty but nothing and I mean nothing like how they look on the website.
Room for improvement: 1) the pearls looked nothing like the photo. Firstly they came as very very light lavender compared to the photo images. Secondly, they were OVAL (pretty much almost potato shaped). Both the description and image on the website describes them as round.
2) Delivery: Canada post.... the item was dropped in a community post box outside in the -10 celsius temperatures. I would not liked to have invested in an expensive item and have it treated this way. The website states that the necklace ships in 12hrs. I waited 3 days for a shipping status. The item was packaged well for having been put in the postal system.
3) Customer service: When I called to ask customer service whether I received a mistake due to the shape and colour, the person looked at my order and said they shipped what was advertised on the website. I wanted to talk to someone who knew the products to see if they do sell the pearls round and a bit deeper in colour and if so I would have been happy to exchange it. However, the individual did not seem very vested in the process.
I cannot recommend Pearls Only to my peers for the above reasons. However, I have decided to keep the pearls as they are pretty, were at a decent price and I am a sucker for misfit things. My husband thought they looked nice for the price as well. ”