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Privacy Policy

This Privacy Policy is Effective from 05/01/2004. Last updated on 05/29/2007

Security and Privacy is important to us and it is to you. For your safety, security and privacy PearlsOnly participates in several industry recognized Privacy programs.


ABOUT SSL CERTIFICATES
BBB Online

First, by participating in the Council of Better Business Bureau's BBB OnLine Privacy Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information and have it verified by BBB OnLine .  Further information about this program is available at http://www.bbbonline.org .

With GeoTrust SSL certificates you can start conducting secure online transactions on PearlsOnly with confidence, quickly and safely. Our SSL certificates enable up to 256-bit encryption and can be used to secure servers used for Web sites, intranets, extranets and other applications.

PearlsOnly is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.pearlsonly.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Customer Care at . If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php . TRUSTe will then serve as a liaison with us to resolve your concerns.

Information We Collect

Upon placing an order we collect your personal information:

  • First Name and Surname
  • Credit Card Billing Address
  • Telephone number
  • E-mail address
  • Credit card information
  • Comments

We also collect aggregate information on our visitors. The information allows us to track which pages our customers visit and then through various analytic package, process that information to help improve the usability of our site. The log information is that being stored is the inbound IP address of our visitors, the pages they access, length of time on those pages, referring web sites. This information can be processed into a large variety of 'purposed' reports depending on the parts of the web site that are currently being analyzed.

Personally Identifiable Information

In order to place an order with PearlsOnly we require basic personally identifiable information such as your name, address, phone number. We collect this information so that we know where to ship your order to. In cases you would like us to ship the order to a location other than your billing address, we also collect this information.We DO NOT collect nor store your credit card information. Your shipping/billing address information is securely stored on our servers. During checkout, our checkout system collects your billing and shipping address, and then to avoid repetitive typing, simply passes your billing address to either PayPal or WorldPay so that you don't have to fill this information on these sites again. It is PayPal and WorldPay that collect your credit card information - this is a very safe mechanism - since your credit card information is NOT visible to PearlsOnly at any time and only submitted to those parties that absolutely require it. This passing of information happens only during checkout and for payment purposes only. Your information otherwise is not passes on, shared or distributed with anyone, anywhere for any other reason. During checkout, you can also optionally select to receive our newsletter and notices.

If you choose to send an item to an address other your own, the recipient will be able to identify the sender - another words, shipping to another address is not anonymous and the recipient will know at a minimum your last name.

In addition, optionally, while making a purchase you can register with our web site. The registration requires a user name and password, and allows you to easily track your orders, process refund/exchange request and collect points.

Changing/Viewing your Personally Identifiable Information

Your shipping information and other information you have entered into our shopping system, can edited by yourself on line by simply login into your account (if you have setup an account). If an account has not been setup and you would like to modify the information on file, we will need to verify your identity by requesting that you send us a photo id that can establish that you are indeed owner of record that you are requesting to view/modify. Our self service editor, can be access by clicking 'Login Button' from our home page; to view/modify this information without logging in you can contact our customer support group at customercare@pearlsonly.ca to request this information to be viewed/modified. You can also mail us or call us - both the mail address and phone number are the footer of this page.

Personal Information

Information collected from you will be used for the purpose of sending information to you about our services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form or sending information to your friends email that you provided). If you provide contact information, our staff may contact you to clarify your comment or question, to provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services. Personal information that you provide will not sold to third parties. Also we will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use outside shipping company to ship orders and payment processing company to accept payment from you.

Opting Out

If you have signed up for any of our promotion communications, such as newsletters or PearlClub, and would like to no longer receive such communications, you can easily request to by simply replying to the originating email with the a note saying "unsubscribe'. You may also call us at or write to us with this request at the contact information provided at the footer of this page.

Info-To-Friend

If you click on "Email This Item to Friend", one time email will be send with product information to your friend’s email address. We will not store this information except for the sole purpose of sending this one-time email.

Shipping Companies

In order to ship your order to you, we use FedEx, USP and USPS for shipping. In order for us to ship with these companies we complete way bills that provide information to FedEx, USP or USPS with your address and name as part of our shipping process.

Pearl Wizard

If you choose to use the PearlWizard to help you with your pearl selection, the answers you provide will be stored in our server. We are able to review and analyze past answers, both on individual and aggregate basis to determine the effectiveness of PearlWizard in the answers that it offers to our customers.

Should you choose to request a follow up from a Pearl Expert, your Name and Email Address will be send to our customer care department.

IP Address

As you use our web site, our system collects server log data which includes, where possible, your IP address, your domain name, the type of browser and operating system you use, the pages you view, search requests, and in some cases data you submitted via web forms, and, if you linked to our site from another web site, that web sites. We aggregate this data and use it for statistical purposes. The aggregate information helps us to ascertain, for example, the volume of our web site users' interest in portions of our web site, and to help us understand how to improve the navigation and content of our web site.

Cookies

We use "cookies" on our site to help us serve you better each time you return. A cookie is a small element of data that a web site can send to your browser, which may then be stored on your system. The data collected from cookies helps us determine how many people visit this site and what pages of the site they view. We use this information to better serve all visitors as we improve our site content and design. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.

PearlsOnly uses cookies only to increase the accuracy and facilitate gathering the data necessary for our customers' reports. This includes information such as the time/date of the visit, the time/date of last visit, the page viewed, the referrer, transaction information for eCommerce pages, and other data. The cookies never include personal information such as name, mailing address, phone number, or credit card information. Visitors can also accept or reject cookies. Most browsers are initially set up to accept cookies. The cookie data is only linked to personally indefinable information in the case where a customer makes a purchase, in which case our system can link the customers order number to the customer. If you would prefer, you can set your browser to reject cookies.

Security

We take steps to make all information received from you online as secure as reasonably possible against unauthorized access and use, including limiting access to such data to only those employees with a business need to know. The sensitive information (such as credit card number) is encrypted with industry standard SSL encryption to protect your information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Testimonials

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's first name.  When you submit a comment to PearlsOnly via the testimonial page or via email we reserver the right to post that comment on our Testimonial page without any further communications with you. If you would like your testimonial removed from our site you can easily request this by emailing us at customercare@pearlsonly.ca. You may also call us at or write to us with this request at the contact information provided at the footer of this page.

Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Changes to this Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Privacy Contact

For privacy inquiries or for any questions on our privacy policies you may contact us by sending email at . Any changes to our web site privacy policy will be posted on this page of our web site. You can also reach us by mail at: Pearls Only Canada,

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