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FAQ - Cancel an order

QUESTION

Redeeming PearlClubâ„¢ VIP points

Price Change Policy

Bank fees

Backorder items

Order history

Cancel an order

How do I choose the pearl overtone?

Do you accept bank wire?

Change an order

Redeeming a Gift Certificate

How do I Select a Bracelet Length?

Special Instructions with my order

Can you match my pearls with your pearls?

Do you offer any discounts?

Is This Website Legitimate?

Gift cards

Gift wrapping

Can I pick up my item from your store?

Discreet Packaging

Choosing ring size

ANSWER

If you have a change of heart and wish to cancel your order prior to receiving our Ready to Ship message, please send us an email, call or chat with us and we will be happy to cancel your order.
 
In the case the order has been shipped, we will not be able to recall the order.  In this case please wait for the order to reach you and then please return the item back to us.
 
Order Cancellation by PearlsOnly
 
PearlsOnly reserves the right to cancel an order for reasons including but not limited to:
  1. Insufficient stock at the time of order
  2. Our courier does not deliver to your area, at all or within our acceptable time limits
  3. One or more of the items ordered was listed at an incorrect price due to a typographical error
 
Should PearlsOnly cancel your order, you will be notified by email and your payment will be refunded as soon as possible and within 30 days of your order. PearlsOnly offers no additional compensation.
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